Get in Touch With Us
Questions about how we rank fast payout casinos, a correction to flag, or an idea for something we should be covering? This page explains the best way to reach Online Casinos Canada, what we can help with, and how quickly you can expect to hear back.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch with our team. Write to us at [email protected] and a real person will read your message. We do not rely on automated replies to close out enquiries.
To help us route your message properly, it's worth including a short summary of what your enquiry is about, and which casino or page it relates to if applicable. That alone often saves a back-and-forth and gets you a useful answer faster.
What We Can Help With
We cover Canadian online casinos, with a particular focus on fast payout speeds, licensing, bonus terms and payment methods. Common reasons readers contact us include:
- Questions about a specific casino — including withdrawal times, payment options, or bonus conditions for any brand featured on our tables.
- Corrections — payout speeds, bonus terms and licensing details change. If something looks out of date, tell us and we'll look into it.
- Content suggestions — if there's a payment method, game category or comparison you'd like us to write about, we're happy to hear it.
- Rating and ranking queries — if you'd like more detail on how we assess speed of withdrawal or overall trustworthiness, ask and we'll explain our reasoning.
- Concerns about gambling behaviour — if you or someone close to you needs support, mention this in your message and we will point you toward appropriate resources rather than casino offers.
How We Assess the Casinos We List
Every casino that appears on Online Casinos Canada is reviewed against a consistent set of criteria: how quickly withdrawals are typically processed, the range of Canadian-friendly payment methods on offer, the clarity and fairness of bonus terms, licensing and security standards, and the overall breadth of games and software providers. Editorial ratings reflect this research, not customer reviews, and no casino can pay to move up our rankings — commercial relationships with some brands do not influence position. If you think we've got something wrong on any of these points for a specific brand, that's exactly the kind of message we want to receive.
What to Expect After You Send a Message
We aim to reply within two working days, though it can occasionally take a little longer during busy periods. Every message is read by a member of our editorial team, and if your enquiry needs input from someone specific — for example a question about a particular casino's payout process — we'll make sure it reaches the right person.
If your question is about a topic we cover elsewhere on the site, such as options for players looking outside the standard self-exclusion scheme, we may point you to our existing page on non-GamStop casinos rather than repeating that information by email.
A Few Things That Help Us Help You
- Mention the exact casino name if your query is brand-specific — several operators have similar names.
- Include your province if the issue relates to payment methods or availability, since options can vary slightly across Canada.
- Let us know if you've already contacted the casino directly, and what response you received, if any.
- Avoid sending account passwords, ID documents or full card numbers by email — we will never ask for these.
We rely on feedback from readers to keep our reviews accurate and our rankings honest. Whether you're pointing out something we've missed or simply asking which brand suits your playing style, we're glad to hear from you and we do read every email that comes in.